Need help with sales, shipping, returns, or an order you placed? Our customer support team at Driven Products is here for you. We're available Monday through Friday, from 8am to 4pm Pacific Time. Please be aware that our offices are closed on all major U.S. holidays.
Answers to Common Questions
How do I Return my item?
Returns are super easy. Simply visit our Returns and Refunds page for instructions. If you need help finding a new item, reach out to our technical support team for help.
Do you offer Exchanges?
Nope, but the good news is that our returns process is super easy. Simply visit our Returns and Refunds page for instructions. If you need help finding a new item, reach out to our technical support team for help.
I need a new wheel lock key, what do I do?
We require two pieces of information for replacement wheel lock keys.
-
Your original Order Number - This can be found on your invoice, packing slip, or in your order confirmation email. If you don't have that the next best thing is your part number.
-
Your Key Number - This will be printed on the top or side of your key.
All wheel lock sets come with a replacement Key Card for you to record your part and key numbers.
I need a new wheel lock key and I cannot find my key number. What do I do?
If you lock your keys in your car, you'd call a locksmith. It's similar for your wheel locks but your local wheel and tire professional will be your locksmith. A good tire shop will have specialized tools for removing wheel locks without a key just like a locksmith has specialized tools for unlocking your door. The removal process will destroy the wheel lock and it will need to be replaced. We recommend purchasing a new set of wheel locks in advance so that your now damaged wheel locks can be replaced with a new set. Just remember to record that key number for future reference.
How do I contact you?
For the most efficient customer service, please use the contact form located just below this message. This allows us to provide you with tailored assistance and ensure a swift resolution to your queries. If you need Technical Support, please visit our Technical Support page for help.
Thank you for choosing Driven Products.
